Courtney James

Cancellation Policy
In order to continue providing the best possible scheduling options to my guests, I do require 72 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 72 hours notice, a cancellation fee of 50% of the service price is due prior to booking future appointments. Same day cancellations and no shows are subject to a fee of 100% of the service price prior to booking future appointments. Consistent cancellations or rescheduling can disrupt the flow of operations within my business and compromise the quality of services offered, and may result in us needing to part ways, professionally. Thank you in advance for valuing both our time and booking consciously. Adjusting your service, or cancelling a portion of your service without proper notice will result in above cancellation penalties. Tardiness I do offer a grace period of 10-15 minutes for tardiness. If you are more than 10-15 minutes late your appointment may need to be canceled or adjusted. Appointments that result in being canceled or adjusted same day will result in above cancellation penalties. Deposits Should you cancel your appointment with less than 72 hours notice and a deposit was collected prior to booking, it is understood that the deposit will no longer be applied to the service total. All deposits are non refundable. Hair extension deposits Hair extension deposits are non refundable and non transferable Refunds I strive to offer my guests the highest level of guest satisfaction. If you are experiencing challenges with your cut, color or extensions, let me know within 7 days of your visit and I'm happy to adjust the issue with no additional charge. I do not offer refunds on services.  All deposits are non-refundable. Deposits can be transfered to someone else. Children are not prohibited in the salon unless receiving a service.